IT services specialist
Technology aligned to your business. Support, development and consulting services in a single solution.
What do we offer?
In F&A Global Solutions, we provide IT services designed to accompany your company in every stage of digital growth. From the evaluation of technological environments to the real-time support, we work with an approach focused on results and productivity.
Our IT services:
- Technology consulting: full analysis of the environment YOU, detection of risks and alignment with business objectives.
- Management steering: efficient operation of technological processes with specialized care.
- Technical support: attention multi-channel, resolution of incidents in minutes, automation, and reporting of failures.
- Custom software development: solutions tailored to, from the architecture to the delivery.
Benefits for your company:
- Greater operational efficiency
- Reduction of technological risks
- Strategic support
- Optimized processes with a focus on ROI
- Rapid diagnostics and care prioritized according to the level of urgency
- Developing secure, scalable and adaptable
Levels of attention in SLA, including:
- Critical incidents (Sev 1 and 2): response in 20 minutes
- Requirements urgent: attention since 2 hours
- Cases of low to high complexity: resolution at 4 to 20 hours
- Coverage Prime and Non-Prime according to criticality of the service
Case success: Recovering from cyber attack on the drinks industry
An important company in the beverage industry in Latin America was the victim of a sophisticated cyber attack that has compromised critical systems: production, inventory, billing, and internal communications.
Thanks to our solution for backup and business continuity based on Veritas NetBackup, the results were:
- 100 % of the critical systems restored in less than 8 hours
- 99.98% of the recovered data without loss of critical information
- Millions of dollars in losses avoided thanks to the rapid reactivation of the operation
- Operational continuity secured the following day of the incident
This event strengthened the confidence of the stakeholders and promoted improvements in the safety culture and incident response.
Request a free assessment
Complete the form and receive an initial diagnosis of your IT infrastructure along with a proposal that is aligned to your business goals.
