1. Testimony

“Deal with a cyber attack of this magnitude was an unprecedented challenge for our organization. The quick response and the backup solution implemented allowed us to recover the operation in record time, avoiding millions of dollars in losses and ensuring business continuity.”

2. Challenge

September 25, 2024, one of the leading companies in the beverage industry in Latin America suffered a sophisticated cyber attack led to its infrastructure, VMware virtualization. This attack committed systems critical to the operation, including:

• Systems of production and supply chain.
• Platforms of inventory management.
• Financial systems and billing.
• Infrastructure of internal communications.

Each hour of inactivity accounted for significant losses in production, distribution and sales. The initial forecast estimated a recovery of days or weeks, which could have resulted in a financial impact and reputational devastating.

3. Solution

Selection process

The company had established a strategic relationship with FYA years before, selecting it as a technological partner for the implementation and administration of backup solutions and data recovery. This choice was based on:

• The proven track record of FYA in protection of business data.
• His specialization in Veritas NetBackup, a leader in the market.
• A consultative approach that ensures business continuity plans.
• Personalised service with dedicated teams to strategic clients.

Implementation

The solution implemented by FYA included:

1. Platform Veritas NetBackup Enterprise: Configured with specific policies for VMware environments, with daily incrementals and complete weekly.
2. Architecture Back-Segmented: Backup systems are isolated and protected against attacks.
3. Disaster Recovery Plan (DRP): Detailed procedures for different scenarios of contingency.
4. Periodic testing of Recovery: Trials scheduled to verify the restoration of critical systems.
5. Proactive Monitoring: Continuous monitoring to detect anomalies in the processes of support.

4. Results

Measurable Impact

The response to the cyber attack showed the effectiveness of the implemented solution:

• Recovery time: It was restored to 100% of the critical systems in less than 8 hours (the average of the industry exceeds 72 hours).
• Data integrity: Recovery of 99.98% of the data without loss of critical information.
• Reduction of Financial Impact: Avoided millions of dollars in losses arising from an extended outage.
• Operational Continuity: The production plants resumed their normal operation the next day, with minimal impact on the supply chain.

Qualitative Benefits

The management of the incident on the part of FYA provided additional benefits:

• Strengthen the confidence of shareholders and investors in the resilience operational.
• Less stress on the teams, internal IT, thanks to the expert support.
• Improvement in the culture of information security.
• Practical experience optimized procedures for incident response.

5. Conclusion

The successful recovery after the cyber attack demonstrates the importance of:

• Have backup solutions robust and configured correctly.
• Establish strategic technological alliances with specialist providers.
• Implement recovery plans are well documented and tested.
• Maintain a proactive approach to protecting critical data.

The combination of the platform, Veritas NetBackup and the experience of FYA was critical to minimize the impact of the attack and allow a recovery extremely fast in comparison with similar cases in the industry.

6. Lessons Learned

The incident strengthened key learnings:

1. Importance of periodic testing of recovery: Simulations regular allowed for a rapid and coordinated response.
2. Detailed documentation as a critical asset: Procedures that are well documented facilitated an orderly process under high pressure.
3. Transparent communication: Inform stakeholders during the incident helped to manage expectations and reduce anxiety organizational.